Updated: August 2025
At Allana Pratt, also known as Become The One Inc. (the “Company”), we are committed to delivering a transformative experience through our programs, courses, and digital content. We understand that circumstances may change, and this Policy provides a clear, fair, and transparent framework for refunds and cancellations. It protects both your rights as a consumer and our rights as a service provider by outlining the specific circumstances under which refunds, cancellations, and adjustments may be granted, while maintaining the integrity and value of our offerings.
This Refund and Cancellation Policy (“Policy”) governs the sale of all digital products, courses, memberships, subscriptions, live events, and coaching services (“Digital Programs and Services”) offered by Become The One Inc., also known as Allana Pratt (“Company”, “we,” “us,” or “our”) through our website and related platforms. We, Become The One Inc. (also referred to as “Company”), develop and operate proprietary digital products, programs, and services for personal development, designed for customers aged 18 and above (collectively referred to as the “Digital Programs and Services”). By purchasing or using any of our digital products, programs, or services (collectively referred to as the “Digital Programs and Services”), you (“Client,” “Customer,” “you,” or “your”) agree to be bound by the terms and conditions outlined in this Policy, including on behalf of any third party for whom you create an account or otherwise access the Digital Programs and Services.
BY PURCHASING, ACCESSING, OR USING ANY OF OUR DIGITAL PROGRAMS AND SERVICES, YOU CONFIRM THAT YOU ARE AT LEAST 18 YEARS OLD, HAVE READ AND UNDERSTAND THIS POLICY, AND AGREE TO COMPLY WITH ITS TERMS. YOUR USE OF, ACCESS TO, OR PURCHASE OF THE DIGITAL PROGRAMS AND SERVICES CONSTITUTES YOUR ACCEPTANCE OF THIS POLICY, REGARDLESS OF WHETHER YOU HAVE SIGNED IT IN WRITING. IF YOU DO NOT AGREE TO THE TERMS OF THIS POLICY, YOU MAY NOT REGISTER FOR OR USE ANY OF THE DIGITAL PROGRAMS AND ALL RELATED SERVICES.
THIS POLICY IS SUBJECT TO A BINDING ARBITRATION PROVISION, A WAIVER OF THE RIGHT TO A JURY TRIAL, AND A WAIVER OF CLASS ACTIONS. PLEASE REVIEW THE DISPUTE RESOLUTION SECTION CAREFULLY BEFORE PURCHASING, ACCESSING, OR USING ANY OF THE DIGITAL PROGRAMS AND ALL RELATED SERVICES.
We may change, modify, add, or remove portions of this Policy (“Updates”) from time to time without prior notice. Updates will take effect immediately upon being posted on our website or within the Digital Programs. Your continued access to, purchase of, or participation in any of our digital products, courses, or services after an Update constitutes your acceptance of the updated terms, so we encourage you to review this Policy regularly. If you do not agree to the updates, you must stop using the Digital Programs and all related Services. We may also make changes, upgrades, and improvements to the Digital Programs or our Services at our discretion, including modifying or removing features and functions.
This Policy is subject to a binding arbitration provision, a waiver of the right to a jury trial, and a waiver of class actions. Please review the Dispute Resolution section for complete details.
1. DIGITAL COURSES AND PROGRAMS
1.1. Digital Courses and Programs. Subject to your compliance with this Policy and payment of all applicable fees, your purchase grants you access to the Digital Program (the “Course”) for the duration stated on the sales page at the time of purchase. Access is for your personal, non-transferable use only, and may not be shared, sold, or otherwise transferred to another individual without the Company’s prior written consent.
1.2. Fees and Refund Policy. From the date you enroll, the Customer has seven (7) days (the “Refund Period”) to access course materials, participate in lessons, and engage with the community. If, within the Refund Period, the Customer determines that the Course is not a good fit, the Customer may submit a written refund request to the Company in accordance with Section 7 of this Policy.
If a refund is approved during the Refund Period, the Company will refund eighty percent (80%) of the amount paid. The remaining twenty percent (20%) will be retained to cover administrative costs, including but not limited to payment processing fees, credit card transaction fees, and the value of the content accessed during this time.
After the Refund Period has expired, all fees for the Course are non-refundable, and the Customer will remain responsible for full payment of the agreed cost, regardless of whether the Customer completes the Course or accesses all available materials. Access to the Course will also terminate at the end of the Refund Period if a refund is issued.
1.3. Payment Plans. If you choose a payment plan, all payments must be made on schedule. You agree to provide the Company with valid, current, and updated credit card information, and you hereby authorize the Company to charge such credit card for all agreed-upon payments as they become due under this Policy. Failure to complete payments will result in suspension or termination of access to the Course without releasing you from the obligation to pay the remaining balance in full.
2. DIGITAL PRODUCTS
Subject to your compliance with this Policy, and due to the nature of digital products and the instant access provided to the content, all sales of digital products, including, but not limited to, eBooks, journals, meditations, and downloadable resources, are final. No refunds will be issued after purchase. Access to purchased digital products is granted for your personal use only. It may not be shared, transferred, reproduced, distributed, or resold in any form without prior written consent from the Company.
3. INTIMACY BREAKTHROUGH EXPERIENCE CALL
Subject to your compliance with this Policy, the purchase of an Intimacy Breakthrough Experience Call is valid for 30 days from the date of purchase. After 30 days, the booking and associated fee are forfeited. A minimum of 24 hours’ notice is required to cancel your call. Cancellations made with less than 24 hours’ notice, or failure to attend the scheduled call, will result in forfeiture of the booking fee, which will not be refunded or transferred. To schedule a future call, full payment will be required. If a client fails to attend a complimentary call, the booking will be considered forfeited.
4. COACHING SERVICES
Subject to your compliance with this Policy, the Company offers live coaching services, including one-on-one coaching, private group coaching programs, and other interactive coaching formats (collectively referred to as the “Coaching Services”). Certain Coaching Services, such as Private Group Coaching Programs, are available exclusively by application or invitation only and are not offered for direct purchase on the Company’s website or shop page. Participation in Coaching Services is expressly contingent upon timely payment of all fees and full compliance with the terms, conditions, and obligations outlined in the separate written agreement executed between the Client and the Company prior to the commencement of services.
4.1 Refund Policy. Clients are entitled to request a refund within seven (7) days of purchase (the “Refund Period”) by submitting a written refund request to the Company in accordance with the communication procedures outlined in Section 7 of this Policy.
If a refund is approved during the Refund Period, the Company will refund eighty percent (80%) of the amount paid. The remaining twenty percent (20%) will be retained to cover administrative costs, including but not limited to payment processing fees, credit card transaction fees, and the value of any coaching sessions, materials, or resources provided or made available during this time.
After the Refund Period has expired, the Client remains liable for payment of the full Coaching Program fees, regardless of the Client’s level of participation or completion of the Coaching Program. If the Client is unable to attend or utilize the sessions for any reason, all payments are non-refundable and may not be applied as credit toward other Company Programs or Services.
5. MEMBERSHIPS AND SUBSCRIPTIONS
5.1 Non-Refundable Policy. All membership payments are non-refundable. Once you have paid for a membership period, that payment is final, and no refunds will be issued. This Policy is in place because membership grants you immediate access to valuable content, resources, and community benefits upon payment.
5.2 Cancellation of Membership. While memberships are non-refundable, you may request to cancel your membership before your next billing date. To be effective, cancellation requests must be submitted at least 24 hours before the next billing date. Please note that all payments are processed automatically at midnight on the billing date. For example, if your next billing date is December 15, 2024, at midnight, your cancellation request must be received no later than 11:59 p.m. on December 13, 2024.
5.3 Post-Cancellation Access. After cancellation, your membership privileges will remain active until the end of the current billing cycle. You will continue to have access to all membership content, resources, and community features until that time.
5.4 Failed or Declined Payments. If a membership payment is declined or cannot be processed, access to membership content, resources, and community features will be suspended until payment is successfully made. The Company reserves the right to terminate a membership if payment is not received within 7 days of the due date.
6. PROMOTIONAL OFFERS AND DISCOUNTED PRODUCTS
Refunds or cancellations for products or services purchased under a promotional offer or at a discounted rate are subject to the same terms and conditions outlined in this Policy for the corresponding product or service type.
7. COMMUNICATION WITH THE COMPANY
All refund or cancellation requests, as well as any questions, concerns, notices, or other communications related to the Company, the Services, or this Policy, must be submitted in writing to [email protected]. Any request or correspondence will be deemed received only when acknowledged by the Company in writing. Where this Policy requires the Company’s written consent, such consent must be obtained from the Company using the official email address stated herein and will be effective only when provided by an authorized representative.
8. DISCLAIMER AND LIMITATION OF LIABILITY
ALLANA PRATT AND BECOME THE ONE INC. (COLLECTIVELY, THE “COMPANY”) MAKE AVAILABLE DIGITAL PROGRAMS, COURSES, COACHING SERVICES, MEMBERSHIPS, PRODUCTS, AND RELATED MATERIALS (COLLECTIVELY, THE “DIGITAL PROGRAMS AND SERVICES”) SOLELY FOR EDUCATIONAL, INFORMATIONAL, AND PERSONAL DEVELOPMENT PURPOSES.
THE DIGITAL PROGRAMS AND SERVICES, AND ALL RELATED INFORMATION, DATA, CONTENT, AND MATERIALS, ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY AND ITS LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE.
WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, PROVIDERS, DISTRIBUTORS, OR LICENSORS WARRANT OR REPRESENT THAT THE DIGITAL PROGRAMS AND SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, ACCURATE, RELIABLE, COMPLETE, OR CURRENT; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVERS, SYSTEMS, OR NETWORKS USED TO MAKE THE DIGITAL PROGRAMS AND SERVICES AVAILABLE WILL BE FREE FROM VIRUSES, HARMFUL CODE, OR OTHER DESTRUCTIVE COMPONENTS. THE COMPANY CANNOT AND DOES NOT GUARANTEE THAT FILES OR CONTENT AVAILABLE FOR DOWNLOAD WILL BE FREE FROM INFECTION OR MALICIOUS SOFTWARE.
YOU ACKNOWLEDGE AND AGREE THAT THE COMPANY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS ARE NOT LICENSED MEDICAL, PSYCHOLOGICAL, LEGAL, FINANCIAL, OR OTHER REGULATED PROFESSIONALS. NOTHING PROVIDED IN THE DIGITAL PROGRAMS AND SERVICES CONSTITUTES, OR IS INTENDED TO CONSTITUTE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT, THERAPY, LEGAL ADVICE, FINANCIAL GUIDANCE, OR OTHER PROFESSIONAL SERVICES. PARTICIPATION IN THE DIGITAL PROGRAMS AND SERVICES DOES NOT CREATE ANY PROFESSIONAL-CLIENT RELATIONSHIP OF ANY KIND.
THE DIGITAL PROGRAMS AND SERVICES ARE NOT A SUBSTITUTE FOR MEDICAL CARE, MENTAL HEALTH COUNSELING, PSYCHOTHERAPY, PSYCHIATRIC TREATMENT, OR ANY OTHER PROFESSIONAL HEALTHCARE OR THERAPEUTIC PROCESS. YOU ARE SOLELY RESPONSIBLE FOR YOUR PHYSICAL, MENTAL, AND EMOTIONAL WELL-BEING, DECISIONS, ACTIONS, AND RESULTS ARISING FROM YOUR PARTICIPATION. IF YOU REQUIRE MEDICAL, MENTAL HEALTH, LEGAL, OR FINANCIAL ADVICE, YOU SHOULD SEEK THE SERVICES OF A QUALIFIED, LICENSED PROFESSIONAL IN THE RELEVANT FIELD.
THE COMPANY DOES NOT WARRANT OR GUARANTEE, VERBALLY OR IN WRITING, ANY SPECIFIC OUTCOME, RESULT, OR ACHIEVEMENT FROM PARTICIPATION IN THE DIGITAL PROGRAMS AND SERVICES. ANY TESTIMONIALS OR EXAMPLES PROVIDED ARE NOT A PROMISE OR GUARANTEE OF SIMILAR RESULTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AND REPRESENTATIVES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF INCOME, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO (A) YOUR ACCESS TO, USE OF, OR INABILITY TO USE ANY OF THE DIGITAL PROGRAMS AND SERVICES; (B) ANY RELIANCE ON INFORMATION OR CONTENT OBTAINED THROUGH THE DIGITAL PROGRAMS AND SERVICES; (C) ANY ERRORS, OMISSIONS, INACCURACIES, OR INTERRUPTIONS IN THE DIGITAL PROGRAMS AND SERVICES; OR (D) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS.
IN NO EVENT SHALL THE TOTAL LIABILITY OF THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AND REPRESENTATIVES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE DIGITAL PROGRAMS AND SERVICES EXCEED THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY FOR THE SPECIFIC DIGITAL PROGRAM OR SERVICE THAT IS THE SUBJECT OF THE CLAIM.
BY PURCHASING, ACCESSING, OR USING THE DIGITAL PROGRAMS AND SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS DISCLAIMER & LIMITATION OF LIABILITY, AND YOU RELEASE, DISCHARGE, AND HOLD HARMLESS THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, SUCCESSORS, AND ASSIGNS FROM ANY AND ALL CLAIMS, DEMANDS, DAMAGES, LOSSES, LIABILITIES, COSTS, AND EXPENSES, WHETHER KNOWN OR UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR RELIANCE ON SUCH CONTENT OR PARTICIPATION IN SUCH SERVICES.
9. GENERAL TERMS
9.1 Force Majeure. The Company shall not be liable or deemed in default for any delay or failure in performance of any obligation under this Policy or in connection with the Digital Programs and Services if such delay or failure is caused by events beyond the Company’s reasonable control and without its fault or negligence. Such events include, but are not limited to, acts of God, natural disasters, fire, flood, earthquake, severe weather, epidemic, pandemic, acts of government, labor disputes, strikes, war, civil unrest, terrorism, failure of utilities or telecommunications, or interruptions by the Company’s suppliers, licensors, hosting providers, or agents. The period of excused performance shall extend for the duration of the event of force majeure and such additional time as may be reasonably necessary to resume performance.
9.2 Dispute Resolution.
(a) Informal Negotiations
The Parties agree to first attempt to resolve any dispute, controversy, or claim arising out of or relating to the Digital Programs and Services, this Policy, or any other agreement with the Company (except those expressly excluded below) through good faith informal negotiations for at least thirty (30) days before initiating arbitration or court proceedings. Informal negotiations will commence upon written notice from one Party to the other, delivered to the official contact address or email designated in this Policy.
(b) Binding Arbitration
If the Parties are unable to resolve the dispute within thirty (30) days from the commencement of informal negotiations, either Party may elect to have the dispute (except those expressly excluded below) finally and exclusively resolved by binding arbitration in Reno, Nevada, United States. This election to arbitrate is final and binding. The arbitration shall be conducted in accordance with the Consumer Arbitration Rules of the American Arbitration Association (the “AAA Rules”), which are available at www.adr.org, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Unless either Party elects to request an oral hearing, the arbitration shall be conducted by written submissions only.
There are two exceptions to the exclusivity of arbitration: (i) the equitable relief provision outlined in Clause (e) below; and (ii) the right of the Client to bring an individual claim in the small claims court of the competent jurisdiction in the county in which the Client resides, or in Reno, Nevada.
Whether pursuing arbitration or small claims court, the Parties agree that no class actions, class arbitrations, or representative actions may be maintained, and the dispute will be resolved solely on an individual basis.
(c) Waiver of Jury Trial
YOU UNDERSTAND AND AGREE THAT, ABSENT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO BRING CLAIMS IN COURT AND HAVE A JURY TRIAL. YOU HEREBY KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO A JURY TRIAL FOR ANY CLAIM OR DISPUTE ARISING OUT OF OR RELATING TO THE DIGITAL PROGRAMS AND SERVICES, THIS POLICY, OR ANY OTHER AGREEMENT WITH THE COMPANY.
(d) Class Action Waiver
TO THE FULLEST EXTENT PERMITTED BY LAW: (i) NO ARBITRATION OR COURT PROCEEDING SHALL BE JOINED WITH ANY OTHER; (ii) THE CLIENT WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION; AND (iii) NO DISPUTE MAY BE BROUGHT IN A REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC OR ANY OTHER PERSONS.
(e) Equitable Relief
As an exception to Clauses (a) and (b), either Party may seek equitable relief in a court of competent jurisdiction, including but not limited to temporary restraining orders or preliminary and permanent injunctions, without posting a bond or proving damages, where monetary damages would be inadequate, and where immediate or irreparable harm would result in the absence of such relief.
(f) Statute of Limitations
BOTH PARTIES AGREE THAT, REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM, DISPUTE, OR CAUSE OF ACTION ARISING OUT OF OR RELATING TO THE DIGITAL PROGRAMS AND SERVICES, THIS POLICY, OR ANY OTHER AGREEMENT WITH THE COMPANY (INCLUDING THE PRIVACY POLICY) MUST BE FILED WITHIN ONE HUNDRED (100) DAYS AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE, OR IT WILL BE PERMANENTLY BARRED.
9.3 Taxes and Currency. All prices are listed in USD unless otherwise stated. Clients are responsible for any applicable taxes, currency conversion fees, or bank charges incurred during payment.
9.4 Chargebacks and Payment Disputes. Initiating a credit card chargeback or payment dispute without first attempting resolution with the Company is a breach of this Policy. If a Client files a chargeback, the Company reserves the right to terminate all access to Digital Programs and Services immediately, and any amounts refunded by the payment processor will be treated as a debt owed to the Company, subject to collection.
9.5 Access Restriction. Access to any Digital Program or Service is provided under a limited, non-exclusive, and non-transferable license for the Client’s individual use only. The Client is prohibited from assigning, transferring, selling, reselling, sharing, sublicensing, or otherwise providing access to any other individual or entity without the Company’s prior written consent. Any breach of this provision may result in immediate termination of access without refund and may subject the Client to legal action.
9.6 Access Duration and Availability. The Company may update, modify, or remove portions of Digital Programs and Services at any time, including recorded materials, resources, or community features, without prior notice. Lifetime access, where stated, refers to the lifetime of the product or program, not the lifetime of the Client.
9.7 Access Termination. The Company reserves the right to terminate access to any Digital Program or Service without refund if a Client violates this Policy, the Terms of Use, or engages in abusive, harmful, or disruptive behavior toward Allana Pratt, her team, or other participants.
9.8 Entire Agreement. This Policy, together with the Company’s Terms of Use and Privacy Policy, constitutes the entire agreement between the Client and the Company regarding refunds and cancellations and supersedes all prior communications, proposals, or understandings, whether verbal or written.
9.9 Severability. If any provision of this Policy is held to be invalid, illegal, or unenforceable for any reason by a court of competent jurisdiction, such provision shall be eliminated or limited to the minimum extent possible so that the remaining provisions of this Policy shall continue in full force and effect.
9.10 Governing Law. This Policy, and any dispute, claim, or controversy arising from or relating to it, shall be governed by and construed in accordance with the laws of the State of Nevada, United States, without regard to its conflict of law principles. Subject to the Dispute Resolution provisions herein, the exclusive venue for any legal action arising out of or relating to this Policy shall be in the state or federal courts located in Reno, Nevada, and the Parties hereby consent to the personal jurisdiction of such courts.
10. ACKNOWLEDGEMENT
By purchasing, accessing, or participating in any of the Company’s Digital Programs and Services, or by continuing to use this website, you expressly acknowledge and agree that you have read, understood, and consented to be bound by this Policy in its entirety. You further agree that your continued use of the Company’s website, products, or services shall constitute conclusive evidence of your acceptance of this Policy, regardless of whether you have signed it in writing or reviewed it in full.
