At Celebrate the Process, our goal is to provide an exceptional customer experience. We fully stand behind our products and service. If you are interested in purchasing a membership, purchasing a product (digital or physical), or are signing up for coaching, please review our return policy.
Digital Product Returns
Due to their digital nature, digital/downloadable products such as (but not limited to) “Scoring a Relationship,” “Heart Splayed Wide Open,” or the digital version of “How to Be and Stay Sexy,” cannot be returned for a refund.
Memberships are non-refundable; however, a member may request a cancellation of his/her membership prior to their next billing date. Again, we are only able to cancel the next billing date (not the current) and this must be requested 24 hours prior to that date as all payments auto-post at midnight (meaning if the next billing date is 12-15-2015 at 12:00 am, the cancellation request must be received by 11:59 pm on 12-13-2015 in order to be honored). All membership privileges will still be enacted until the next billing date.
Customer shall be entitled to a refund within seven (7) days of purchase (the “Refund Period”) upon the submission of a written refund request to Company pursuant to Section 12(H) of this agreement. This does NOT include digital products that are immediately accessible upon purchase.
After the Refund Period expires, all non-refundable course tuition may be credited towards other limited Company programs, to be determined solely by Company. All non-refundable course tuition shall only be valid for one (1) year from the date of purchase of the Program. All non-refundable course tuition shall not be valid for any private coaching with Company.
After the Credit Period expires, Customer shall be responsible for full payment of fees for the entire Program, regardless of whether Customer completes the Program. If Customer is unable to use the sessions for any reason, Customer understands that fees are non-refundable and may not be credited towards other Company programs.