At Celebrate the Process, our goal is to provide an exceptional customer experience. We fully stand behind our products and service. If you are interested in purchasing a membership, purchasing a product (digital or physical), or are signing up for coaching, please review our return policy.
Digital Product Returns
Due to their digital nature, digital/downloadable products such as (but not limited to) “Scoring a Relationship,” or the digital version of “How to Be and Stay Sexy,” cannot be returned for a refund.
Memberships are non-refundable; however, a member may request a cancellation of his/her membership prior to their next billing date. Again, we are only able to cancel the next billing date (not the current) and this must be requested 24 hours prior to that date as all payments auto-post at midnight (meaning if the next billing date is 12-15-2015 at 12:00 am, the cancellation request must be received by 11:59 pm on 12-13-2015 in order to be honored). All membership privileges will still be enacted until the next billing date.
Physical Product Returns
Customers purchasing a physical product such as “Dear Lover” or “Radiance” may return the product within 30 days for a refund of the price they paid for the product (minus shipping charges). Customer is responsible for return shipping and an RMA number must be received before the product can be returned.
No refunds will be issued for any coaching program such as (but not limited to) The Delicious You Journey, Six Pack for Men, Intensives, or Single Coaching Sessions on a contract is signed. If a refund is requested prior to a signed contract being received, a 10% processing fee will be deducted from the total refund amount. If you have chosen a payment plan, all scheduled payments must be paid on a timely basis whether you complete the program or not. All available sessions expire after three months. Please allow no less than 24 hours in advance notice to reschedule session or the session will be forfeited (medical emergencies excluded). Again, there are no refunds. Should you be unable to complete your sessions, they can be transferred to an approved friend or family member.